QUESTIONS, ANSWERED
When do you deliver?
We dispatch Monday to Thursday for next-day frozen delivery to UK mainland addresses. Orders after 12pm Thursday, or at the weekend, dispatch Monday.
What happens if I’m out?
Your insulated box is designed to keep the pastries frozen in transit. Final safe-place and carrier guidance will be confirmed before launch.
How long will the pastries keep?
Keep every pouch frozen and follow the best-before date printed on the pack.
Can I refreeze them?
No. Once defrosted, the pastries must not be refrozen.
What about allergens?
Each product page highlights key allergens. Full ingredient and allergen information will be published before launch.
How do subscriptions work?
Choose fortnightly or monthly delivery and save 10%. You’ll be able to skip, pause or cancel at any time.
Can I send a gift?
Gift boxes will include a handwritten-style note and a choice of delivery date.
What if my delivery is damaged?
Email hello@atel.co.uk with your order number and photographs, and we’ll make it right.